Refund Policy

Why refunds are limited

Each physical tag is produced for you with a unique QR, activation code, and often custom profile details. Once printing, activation, or personalization is complete, the product cannot be resold as a generic item. This is standard for personalized safety products.

When a refund may be available

• You cancel before production has started (contact us immediately with your order number)
• The product arrives defective or unusable due to manufacturing fault
• We shipped the wrong product or your order was lost in transit and not delivered
• Duplicate payment or clear billing error on our side

When refunds are generally not available

• You changed your mind after the order entered printing or production
• The tag was activated and linked to your profile successfully
• The product was delivered and functions as described, but you no longer want it
• Finder did not call you or you did not recover a lost item (service limitation, not product defect)
• Incorrect profile information you entered yourself

Exceptional cases

We may consider refunds or replacements outside the above list at our discretion—for example, documented courier damage or a genuine fulfillment error. Contact support with photos and your order number.

How to request help

Email qrnetra@gmail.com or use the contact form with your order number, Tag ID if applicable, and a short description. Approved refunds are processed to the original payment method within a reasonable timeframe.